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General Terms & Policies

Welcome to Well Spa Thai Bodywork. We are committed to providing a safe, relaxing, and professional environment for all clients. Please read and adhere to the following terms and policies to ensure the best experience for everyone.

 

1. General Policy

  • We provide professional, therapeutic Thai bodywork/massage services only.
     

  • Strictly no sexual services. Any inappropriate behavior will result in immediate termination of the session without refund, and we may contact authorities.
     

  • Services are available to individuals 18 years and older.
     

  • We reserve the right to refuse service at our discretion for reasons including misconduct, intoxication, or health concerns.
     

 

2. Appointments & Walk-ins

  • Appointments are recommended. Walk-ins are welcome based on availability.
     

  • Please arrive 10 minutes early for your appointment.
     

  • If you arrive late, your session may be shortened to avoid impacting the next client.
     

  • Multiple late arrivals may require prepayment for future bookings.
     

 

3. Cancellation & No-Show Policy

  • Cancellations or reschedules require at least 4 hours’ notice.
     

  • Cancellations with less than 4 hours’ notice may be charged 50% of the service cost.
     

  • No-shows will be charged 100% of the service cost.
     

  • Clients with repeated no-shows may be refused future appointments.
     

 

4. Payment Policy

  • We accept cash, credit/debit cards, and gift certificate.
     

  • Gratuities are appreciated.
     

 

5. Health & Safety

  • Please inform us of any health issues, recent surgeries, or injuries before your session.
     

  • Massage is not recommended if you have a fever, contagious illness, or skin condition.
     

  • Clients with high blood pressure, heart conditions, or are pregnant must notify the therapist in advance.
     

  • We reserve the right to decline treatment if it may pose a health risk.
     

 

6. Gift Cards

  • Gift cards are non-refundable and valid for 60 months.
     

  • Lost or stolen gift cards will not be replaced.

     

 

7. Liability Waiver

  • You understand and agree to receive services at your own risk.
     

  • We are not responsible for adverse effects due to pre-existing conditions, non-disclosure, or failure to follow instructions.
     

 

8. Service Policy

  • Within 10 minutes, if you don’t like the service for any reason, you can leave.
     

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© 2025 by Thai Herbal Therapy.

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